To Apply
First, read the Job Description below and make sure it applies to you.
Next, download and print out the Pre-Interview Questionnaire. It is in PDF format.
Finally, complete the form by hand (not computer) and send it to us with a copy of your CV and a covering letter.
Job description: Customer Adviser
A Customer Adviser is in the front line of client communication.
You will be dealing with customers face to face, over the phone and the internet on a daily basis. You must be able to handle customers in a friendly and professional manner at all times. You will be dealing with people who are moving home and probably finding the experience very stressful. Tact, understanding, quick-thinking and decisiveness as well as an ability to be assertive at the appropriate time are all qualities we would expect you to display. It is a stressful job, with high demand situations a daily occurrence; these require strong coping and communications skills.
Although the description above is core to your role, your daily routine will vary depending on the needs of the day and your colleagues. It could include anything from arranging displays and making the drinks to organising viewings, negotiating a sale or arranging a new tenancy. You would be working as part of a very experienced team.
Following your period of training you would be expected when necessary to conduct viewings for both sales and lettings. You would be expected to use you own car and a full clean driving licence is essential.
Hours and environment
Full time Monday to Friday 9.00am to 5.30pm and every other Saturday 9.00am to 1.00pm.
The environment you would be working in would usually be indoors and often be very busy, speaking to many different customers throughout the day. You'll also be expected to sit or stand in one place for lengthy periods, usually behind a desk. You would be expected to wear smart business clothing appropriate to a professional office.
Key Responsibilities & Duties
• Provide an excellent customer service
• Monitor sales leads and ensure they are dealt with promptly and efficiently
• Be professional and courteous at all times
• Monitor the appointment diary and maximise the use of time
• Ensure that the customer areas are always clean and tidy
• Ensure that descriptions of properties are accurate
• Comply with our code of conduct at all times
• Ensure that information held on our customer database is accurate
• Develop knowledge of the systems office procedures
• Contribute ideas and suggestions to help our company to grow
• Behave in an ethical and professional manner at all times, taking an open and honest approach to all responsibilities
• Attend meetings and team briefings
Skills and interests
To be a good Customer Adviser, you must:
• have a genuine interest in working with and helping customers
• have good communication skills, both written and verbal
• be able to work as part of a team
• be well presented, polite, tactful and friendly
• be numerate, lively and quick-thinking
• be patient and calm
• have an open minded attitude
• be able to handle complaints and difficult situations
• understand computer systems
Computer literacy is essential, together with strong written and oral communication abilities. A professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking and problem-solving skills and sales orientation.
Qualifications
You will need a good general educational background. Good academic qualifications are important. Personality, character and any relevant experience would also be an important factor. Previous estate agency experience would obviously be an advantage, but not essential. You must have experience of working with the general public.
Training
The majority of training is on the job, learning from existing staff.
Opportunities
With the right personal qualities and experience, there would be many opportunities for promotion open to you. For instance as a specialist in a certain area of estate agency or a managerial position.