CUSTOMER SERVICE ADVISER

(Please read the job description carefully. If you qualify, complete the application form below)

Responsibilities & Duties

You must be able to handle customers in a friendly and professional manner at all times. You will be dealing with people who are moving home and probably finding the experience very stressful. Tact, understanding, quick-thinking and decisiveness as well as an ability to be assertive at the appropriate time are all qualities we would expect you to display. The environment you would be working in is very busy. It is a stressful job, with high demand situations a daily occurrence; these require strong coping and communications skills.

You would be expected to wear smart business clothing appropriate to a professional office.

Following your period of training you may be expected when necessary to conduct viewings for both sales and lettings. You would be expected to use you own car and a full clean driving licence is essential.

Computer literacy is essential, together with strong written and oral communication abilities. A professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking and problem-solving skills and sales orientation.

Skills and interests

You must:

• have a genuine interest in working with and helping customers

• have good communication skills, both written and verbal

• be able to work as part of a team

• be well presented, polite, tactful and friendly

• be numerate, lively and quick-thinking

• be patient and calm

• have an open minded attitude

• be able to handle complaints and difficult situations

• understand computer systems

Computer literacy is essential, together with strong written and oral communication abilities. A professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking and problem-solving skills and sales orientation.

Qualifications

• You will need a good general educational background.

• Good academic qualifications are important.

• Previous estate agency experience would obviously be an advantage, but not essential.

• You must have experience of working with the general public.

Job Information

Full-time
Salary: From £20,400.00 per year
Benefits: On-site parking
Schedule: Monday to Friday with Saturday availability on rota basis