NON–EMERGENCY

(Defined as damage not getting worse, no risk to health & safety, can wait until normal working hours)

Heating, plumbing, leaks & drains

No central heating or no hot water heated by boiler, water leak from pipework, blocked toilet, blocked drain, any other plumbing issues
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Electrics

Property wiring, socket, light switch, lighting fixture, security alarm, mains powered smoke alarms, hot water immersion heater
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Security

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Faulty appliances

Fridges, freezers, washing machines, cookers, hobs, ovens, etc.
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Damp & mould

Most people are unaware of the true cause of damp and mould in a property. If action is taken quickly, your health could be affected.
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Pests & infestation

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General maintenance

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Specific WINTER problems

When temperatures are very low or freezing you may encounter exceptional problems such as freezing pipes and condensing central heating boilers stopping. These and other problems are easily prevented or resolved.
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EMERGENCY

House fire or gas leak

CALL THE 'EMERGENCY SERVICES' NOW
Protect yourselves and the property first – inform us afterwards

Escape of water

Water that cannot be stopped or contained and damage is increasing or has penetrated electrics
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No power

No electricity at all due to water damage or a serious wiring problem
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For those of you who are interested in some of the history behind landlord and tenant repairing obligations and to read a more detailed explanation of the legal aspects please CLICK HERE