Repairs between Christmas & New Year
If you have a problem over the Christmas break which is not an emergency, please contact us when we open in the new year.
If the problem cannot wait and is a genuine emergency (e.g. escape of water or no power), do the following:
Check your Tenancy Agreement to see if there are any service contracts that cover the problem. If so, call the company providing the contract. Additionally, login to your online tenant portal and report the problem and what steps you have taken.
If it is a central heating problem, check the manufacturers website for hints & tips or a troubleshooting guide. Being without heating or hot water for a day or two is generally not an emergency. Your first call should be to the contractor named on your gas safety certificate. Additionally, login to your online tenant portal and report the problem and what steps you have taken.
If you suspect frozen pipes, CLICK HERE for a guide on what to do.
Check the information given to you at hand-over. Some landlords like to handle their own repairs and you will have been given their contact information. If so, please contact them. Additionally, login to your online tenant portal and report the problem and what steps you have taken.
We will be monitoring the online tenant portal so please login and report the problem and what steps you have taken. Please give as much detail as possible, including photographs if you can. This will assist us in making speedy decisions and giving accurate instructions to a contractor if appropriate.