Usually landlord
Structure and essential systems
The structure and exterior; installations for water, gas, electricity, sanitation, space heating and hot water; and repairs required by law, subject to the facts and tenancy.
Tenant repairs
Repair responsibilities in practical terms.
Report defects promptly and take reasonable care of the property. The exact position depends on the cause, tenancy and law.
Usually tenant
Reasonable household care
Keeping the home reasonably clean, using installations properly, replacing consumables where agreed, avoiding damage and reporting defects without unnecessary delay.
Tell us promptly
Do not let damage spread
A delayed report can make a small problem larger. Give access at an agreed time and explain any urgency or vulnerability.
Do not assume
Cause matters
Damage, blockages, pests and condensation can have different causes. Report the facts and let the responsible people assess them.
Last reviewed 14 August 2026. General information only.