Open the tenant portal
Track an application, view rent information, access documents and see tenancy records.
Client loginTenant help
The right route when you need help.
Use the secure portal for your tenancy and repair history, or read practical guidance for common questions.
Report a repair
Use the portal so the issue, photographs and follow-up messages remain attached to your tenancy.
Repair help →Register for portal access
Create an account after the team has set up your application or tenancy record.
Client registrationDamp and mould
Know what to report, what information helps and what immediate safety steps to take.
Read the guide →Repair responsibilities
A practical overview of typical landlord and tenant responsibilities.
Check responsibilities →Ask for permission
Request written agreement before making changes, keeping a pet or altering the tenancy.
Permission requests →Is anyone in immediate danger?
Call 999 for an emergency. For a suspected gas leak call the National Gas Emergency Service on 0800 111 999.